Emotional intelligence is hard to evaluate in an interview, but it is one of the most important intangible qualities of good leaders. Sometimes running a productive maintenance staff is more about managing personalities than daily tasks around the golf course. The quality and efficiency of job duties depend on understanding and motivating your team as much as technical know-how. Emotional intelligence has nothing to do with IQ, but it does have a strong correlation to successful managers and leaders. Travis Bradberry and Jean Greaves outline strategies for self-awareness and relationship management in their book Emotional Intelligence 2.0, which has a review on the jacket cover by the Dalai Lama, which is nice.

  • You have a robust emotional vocabulary
  • You’re curious about people
  • You embrace change
  • You know your strengths and weaknesses
  • You’re a good judge of character
  • You are difficult to offend
  • You know how to say no (to yourself and others)
  • You let go of mistakes
  • You give and expect nothing in return
  • You don’t hold grudges
  • You neutralize toxic people
  • You don’t seek perfection
  • You appreciate what you have
  • You disconnect
  • You limit your caffeine intake
  • You get enough sleep
  • You stop negative self-talk in its tracks
  • You won’t let anyone limit your joy